Gartner Research

Agenda Overview for P&C and Life Insurance, 2014

Published: 02 January 2014

ID: G00258348

Analyst(s): Juergen Weiss


CIOs and IT leaders of life and P&C insurers must rediscover innovation to balance legacy modernization and business transformation and to defend competitive positioning. Gartner's 2014 research agenda will help identify the most relevant business and technology trends and prioritize IT investments.

Table Of Contents


Key Issues

  • What are the challenges and best practices for legacy modernization?
  • What are the best practices, selection criteria, priorities, vendors and future directions for core insurance systems?
  • Which analytical capabilities and architecture principles are important for managing IT, business data and regulatory requirements?
  • What are the best practices, priorities and future directions for improving the customer experience, including customer acquisition and retention?
  • What strategies, tools and technologies are required to support the evolving insurance channel network?
  • What are the emerging technologies and trends that will influence and disrupt the insurance industry?
  • How should insurers embrace digitalization to modernize business processes and support new business models?
  • How should insurers innovate in order to differentiate and better compete in the market?

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