Gartner Research

How to Avoid the Seven Portal Pitfalls: User Neglect

Published: 02 January 2014

ID: G00254874

Analyst(s): Jim Murphy


Portal leaders must meet the needs and desires of their most important stakeholders — end users. Here, we discuss the keys to productive and sustainable adoption.

Table Of Contents
  • Enterprise Portal or Bottomless Pit?
  • User Neglect
    • Symptoms
    • Causes
    • Remedy
  • Appendix A
    • Exercise: Identify End-User and Business Alignment
  • Appendix B
    • Exercise: Coordinate Approaches to Foster Adoption

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