Gartner Research

Agenda Overview for Communications Service Provider Operational and Business Infrastructure, 2014

Published: 03 January 2014

ID: G00259638

Analyst(s): Norbert Scholz


Our 2014 communications service provider operational and business infrastructure agenda will provide CSPs' IT leaders with advice on best practices, technologies, architectures, applications, markets, and competitors.

Table Of Contents


  • CSP-OBI Is the Platform for the Nexus of Forces

Key Issues

  • How Are Markets, Market Size and Market Share Evolving in Telecom Operations Management?
  • How Should CSPs Transform Their TOMS to Deliver Service Excellence?
  • Which TOMS Technologies and Architectures Will Best Serve the Communications Industry?
  • Which Technology Providers and Products Will Best Meet CSPs' Needs for TOMS?

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