Gartner Research

Agenda Overview for IT Vendor Management, 2014

Published: 03 January 2014

ID: G00259942

Analyst(s): Gayla Sullivan


IT vendor management leaders face a variety of disruptive forces in 2014 that may cause them to miss targeted business goals. Gartner's vendor management research agenda will help them address these forces and develop strategies to harness opportunities while limiting threats to program success.

Table Of Contents


Key Issues

  • What are the best processes and tools to manage and improve IT vendor risk, relationships, performance, contracts and demand?
  • What are the best strategies, activities and disciplines to acquire, transition and divest IT vendors?
  • How can IT vendor managers use analytics and trending for effective vendor risk, relationship, performance and contract management?
  • How can IT vendor managers create IT vendor management programs — with effective governance, organizational structure and staffing — that drive positive business outcomes from IT vendor relationships?
  • What are the best practices for evaluating and improving IT vendor management program value/ROI and maturity?

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