Gartner Research

Agenda Overview for IT Operations Management, 2014

Published: 03 January 2014

ID: G00259263

Analyst(s): Jeffrey Brooks, John Enck


The Nexus of Forces is putting pressure on IT operations leaders to embrace new business models; utilize emerging technologies; and enhance customer, client and employee engagement. Gartner's 2014 research will help IT operations find innovative and profitable ways to react to disruptive forces.

Table Of Contents


Key Issues

  • How should IT operations and infrastructure management organize, develop and measure their processes to improve operational efficiency?
  • How will IT services and operations management tools and processes evolve, and how can IT organizations exploit them to optimize IT operational business management?
  • Which ITOM frameworks, architectures and best practices should IT organizations adopt to achieve IT operational excellence?
  • Which vendors will play leading roles in the evolution of IT services and operations management?

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