Gartner Research

Agenda Overview for Enterprise Communications Applications, 2014

Published: 03 January 2014

ID: G00258067

Analyst(s): Jay Lassman


IT leaders can optimize their return on enterprise communications application investments by executing a road map that supports a comprehensive vision of business requirements. Gartner's 2014 research will help IT leaders navigate complex choices and effectively support business goals.

Table Of Contents


Key Issues

  • How will communication technologies evolve during the next five years, and which solutions and suppliers will emerge as the most successful?
  • What are the best approaches for aligning communication technologies with enterprise business strategies and user needs?
  • How is video changing the communication paradigm, and how should it be incorporated into communication architectures?
  • What are the emerging delivery models for UC, and how can enterprises optimize their approaches to cloud, on-premises and hybrid deployments?
  • How will the adoption of UC help achieve business goals?

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