Gartner Research

Agenda Overview for the IT Services Market, 2014

Published: 03 January 2014

ID: G00259488

Analyst(s): Bryan Britz , Kathryn Hale, Bob Igou


The IT services market will be reshaped by service-line maturation, disruptive convergence and changing buyers. Winning providers will accelerate service-line strategies to deliver clients with industrialized, outcome-based access to capabilities.

Table Of Contents


Key Issues

  • How will the providers in the IT services market compete and evolve their businesses?
  • What are the critical success factors to succeed in the IT services marketplace?
  • What are the implications of changing IT services buying criteria and behaviors?
  • What is the market size and growth potential for specific IT services segments?
  • What is the outlook for key demand drivers in IT services?
  • Where will future new sources of demand and market opportunity come from?

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