Gartner Research

Agenda Overview for Infrastructure and Operations Leaders, 2014

Published: 03 January 2014

ID: G00259081

Analyst(s): Ian Head, John Rivard

Summary

Transforming I&O into a service broker that is agile and proactive enables I&O to evolve into a mature business partner. Our 2014 research agenda will help I&O leaders direct and manage their I&O business to attain and sustain I&O as an indispensable competitive force.

Table Of Contents

Analysis

Key Issues

  • How do changing business requirements affect I&O operating models, organization designs and role definitions?
  • How can skills needs be forecast and met?
  • What are the best ways of budgeting, accounting and charging for I&O services?
  • How should the management of I&O be measured and governed?
  • How should the various frameworks, standards, philosophies and methodologies be used to provide guidance for I&O?
  • How should I&O participate in the wider business strategy and communicate its vision and successes?
  • Related Priorities

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