Gartner Research

Agenda Overview for Infrastructure and Operations Leaders, 2014

Published: 03 January 2014

ID: G00259081

Analyst(s): Ian Head, John Rivard


Transforming I&O into a service broker that is agile and proactive enables I&O to evolve into a mature business partner. Our 2014 research agenda will help I&O leaders direct and manage their I&O business to attain and sustain I&O as an indispensable competitive force.

Table Of Contents


Key Issues

  • How do changing business requirements affect I&O operating models, organization designs and role definitions?
  • How can skills needs be forecast and met?
  • What are the best ways of budgeting, accounting and charging for I&O services?
  • How should the management of I&O be measured and governed?
  • How should the various frameworks, standards, philosophies and methodologies be used to provide guidance for I&O?
  • How should I&O participate in the wider business strategy and communicate its vision and successes?
  • Related Priorities

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.