Gartner Research

Agenda Overview for Banking and Investment Services, 2014

Published: 06 January 2014

ID: G00259821

Analyst(s): Kristin Moyer


To lead in the digital world in 2014, C-level executives must execute a digital banking strategy. Step changes in institutional performance will come from creating new types of customer value from combinations of physical and digital assets, as opposed to merely automating analog processes.

Table Of Contents


Key Issues

  • Digital Banking
    • How do I capitalize on the digital banking ecosystem?
    • How can technology amplify digital and face-to-face interaction?
    • What will the bank of the future look like?
  • Bank Operations Innovation
    • How do I transition to open banking systems?
    • How can you use information management to advance your business strategy?
  • Payment Reinvention
    • How do I use digital wallet solutions to maximize revenue and growth?
    • How do I plan and manage the modernization of my payment architecture and value chain?
    • How do I move to Transaction Banking 2.0?

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