Gartner Research

Agenda Overview for Business Process Services, 2014

Published: 07 January 2014

ID: G00248926

Analyst(s): Cathy Tornbohm


The evolution of the business process services industry is accelerating. Service providers are competing by building next-generation proactive offerings and the industrialized capabilities to deliver them. Providers that cannot demonstrate value to customers will be replaced by those that can.

Table Of Contents


  • Building a Successful BPS Go-to-Market Strategy
  • Building a Successful BPS Delivery Engine

Key Issues

  • How is the BPS market changing and growing, and how can providers take advantage of the market evolution?
  • How will the providers in the BPS market compete and evolve their business?
  • What should organizations look for when evaluating and selecting BPS providers?
  • How will cloud, automation, assets and global delivery models impact how BPS is delivered?

Related Priorities

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