Gartner Research

Mobile Productivity Framework

Published: 07 January 2014

ID: G00252049

Analyst(s): Craig Roth


Mobile strategists often focus on high-volume, transactional processes, but mobile tools are strong in high-value, nonroutine work. Get more value from mobility by connecting mobile productivity tool categories (beyond email and calendaring) with the nonroutine work where they can make a difference.

Table Of Contents

Summary of Findings

Guidance Context

  • Problem Statement
  • Guidance Applicability
  • Related Guidance


The Gartner Approach

The Guidance Framework

  • Prework
    • Shift Thinking From Infrastructure to Productivity
    • Understand What "Productivity" Means to the Business
    • Get Beyond the "Consumption Assumption"
  • Example
    • Step 1: Determine What Really Matters to the Business
    • Step 2: Tease Out the Nonroutine Tasks Essential to Meeting Business Goals
    • Step 3: Find Useful Mobile Productivity Tools
    • Step 4: Connect Mobile Productivity Tools to Nonroutine Processes to Improve the Productivity
    • Summary of Example
  • Step 1: Determine Desired Outcomes and Key Business Processes
    • How to Determine Outcomes and Key Business Processes
    • Risk
  • Step 2: Apply Productivity Matrix to Find Nonroutine Tasks
    • The Importance of Nonroutine Work
    • Productivity Matrix Overview
    • How to Discover Nonroutine Processes
  • Step 3: Curate Second-Tier Tool List
  • Step 4: Change Processes and Work Habits
    • A Nonorganic Approach

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