Gartner Research

Toolkit: Using Business Capability Modeling to Execute CSP Digital Services IT Strategies

Published: 08 January 2014

ID: G00256968

Analyst(s): Marcus Blosch , Neil Osmond


Communications service providers are actively pursuing new sources of revenue by deploying a new breed of value-added digital services. CSP IT leaders should consider using business capability modeling to identify the opportunities and risks of digital services strategies.

Table Of Contents

When to Use

Downloadable Attachments

Directions for Use

  • Review the Reference Material
  • Get Executive Support
  • Define the Appropriate Attendees
  • Pre-Workshop Preparation
  • Send Out the Invitation
  • Facilitate the Workshop

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