Gartner Research

Market Trends: Banking, Worldwide, 2014

Published: 08 January 2014

ID: G00258490

Analyst(s): Rajesh Kandaswamy , Vittorio D'Orazio


Long-standing market trends in the banking sector such as cost cutting and customer centricity are now counterbalanced by mobility, big data and cloud. As these trends accelerate, achieve revenue growth through improved focus on mobility and targeted expansion into public/hybrid cloud offerings.

Table Of Contents


Market Trend

  • Market Is Focusing on Cost Reductions and Expansion Strategies, but Both Bring Opportunities to IT Providers
    • Cost Reduction in MMs and Expansion in EMs
    • Back-Office Modernization/Consolidation
    • Regulatory Compliance
    • Customer Centricity
  • Market Structure Trend
    • Emerging Markets Will Continue to Lead IT Spending Growth Throughout the Forecast Period
  • Buyers Trend
    • Banks Are Returning to Large Outsourcing Deals, With an Increasing Preference for Cloud-Based Solutions
  • Regional Trend
    • How Specific Strategies Are Rolling Out Across Banks in MMs and the EMs by Region
    • Back-Office Modernization/Replacement and Consolidation Trend
    • Regulatory Compliance Trend
    • The Customer-Centric Strategies Trend
  • Technology Trend
    • Mobile, Cloud, Big Data and Social Media Are Impacting Customers' Lives, Markets and Banking

Contrarian View

  • If the Recovery Is Better Than Expected, Banks Will Have Greater Focus on Customer Centricity

Vendors to Watch

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