Gartner Research

Agenda Overview for IT Services Sourcing, 2014

Published: 08 January 2014

ID: G00259621

Analyst(s): Ruby Jivan


The speed of technological evolution and industrial digitalization continues to disrupt the IT market, driving organizations to do things better, faster and cheaper. Gartner's research in 2014 will help sourcing executives and managers stay ahead by incorporating new services into their decisions.

Table Of Contents


Key Issues

  • Outsourcing Competencies
    • IT Services Sourcing Strategy and Management
  • Outsourcing Deals
    • IT Service Provider Selection and Contracting
  • What are best practices and tools for developing your sourcing strategy and management framework?
  • What are the inputs, outcomes and deliverables of a services sourcing strategy?
  • What are the best practices regarding the discipline of services sourcing management?
  • What is the impact of new offerings and trends on services sourcing strategies and sourcing management frameworks?
  • What are the best practices for evaluating, selecting and contracting IT service providers?
  • What is the impact of new offerings and trends when evaluating, selecting and contracting service providers?
  • What are tools or techniques for evaluating and selecting service providers?
  • What key components, terms and conditions are required in a services contract?

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