Gartner Research

Forecast Analysis: Hardware Product Support Services, Worldwide, 4Q13 Update

Published: 09 January 2014

ID: G00248103

Analyst(s): Christine Tenneson, Bob Igou

Summary

In 2014, the global hardware support service market will grow 1.1% in U.S. dollars (1.3% growth in constant currency). It will experience a marginal compound annual growth rate of 0.7% from 2012 through 2017.

Table Of Contents

Analysis

  • Changes From the 3Q13 Forecast
  • Worldwide Hardware Support
  • Overall Effect of Currency Changes

Assumptions

  • Sociopolitical, Economic and Technological Trends
    • Hardware Units — Installed Base, New Shipments and Forecast Units
    • Price
    • IT Operational Behavior
    • Competitive Intensity
    • Technology
    • Existing Service Provider Marketplace

Market Model

  • Hardware Support Service Market Model Components and Influencing Factors
    • Units
    • ARPU
    • Installed Base
    • Hardware Market Forecast
    • Price
    • Services Offered
    • Capital Expenditure
    • Operating Expenditure
    • Enterprise Architecture
    • IT Operational Behavior
    • Competitive Intensity
    • Technology
    • Historical Market Value/Customer Spending History
    • Existing Service Provider Marketplace
    • Macroeconomic, Geopolitical, Demographic, Lifestyle and Cultural Factors
  • Hardware Support Service Market Model Connections
    • Units x ARPU = Product Segment Revenue
    • Historical Market Value/Customer Spending History of Capex and Opex
    • Technology > Enterprise Architecture > Installed Base > Units
    • Historical Market Value/Customer Spending History > IT Operational Behavior > Hardware Market Forecast > Units
    • Existing Service Provider Marketplace > Competitive Intensity > Price > ARPU
    • Competitive Intensity > Services Offered > ARPU
    • Existing Service Provider Marketplace > Competitive Intensity > Price
    • Existing Service Provider Marketplace > Competitive Intensity > Services Offered
    • Technology > Enterprise Architecture > Installed Base
    • Historical Market Value/Customer Spending History <> IT Operational Behavior > Current Hardware Market Forecast

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.