Gartner Research

User Survey Analysis: New Technology Solution Adoption Changes Buyer Roles for IT Services

Published: 09 January 2014

ID: G00258546

Analyst(s): Fred Ng, Bryan Britz , Susanne Matson , Dean Blackmore


Gartner surveyed 317 enterprises to understand how technology solution buying decisions are made; relationships and interactions with people still matter significantly despite interest in lower-touch "as a service" models. Providers need to expand relationship networks and focus on business impact.

Table Of Contents

Survey Objective

Data Insights

  • Organizational Approach to Decision Making
    • Implications
  • Organizational Responsibility for Decision Making Varies by Technology
    • Implications
  • Most Important Criteria When Deploying New Technology Solutions
    • Implications
  • Most Reliable Ways to Learn About a Provider's Technology Solutions
    • Implications
  • Methodology
  • Definitions

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