Gartner Research

Best Practices in Selecting Field Service Applications

Published: 09 January 2014

ID: G00258294

Analyst(s): Michael Maoz , William McNeill , Gordon Van Huizen


Field service directors face a difficult decision when selecting a field service application: choose a deep, but narrowly focused application that sacrifices broader functionality, or a broader suite that may not be best-in-class in any one area. This research can aid in the decision-making process.

Table Of Contents
  • Key Challenges



  • Rank Your Overall Requirements by Order of Importance
  • Create Your List of Functional Requirements
  • Map Out Your Current IT Landscape
  • Identify Corporate Standards in Application Delivery
  • Calculate Total Costs in Addition to Software
  • Other Items for Software Contracting

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