Gartner Research

Use the 'Serious Crisis' of HealthCare.gov to Boost Digital Leadership in Government

Published: 09 January 2014

ID: G00259634

Analyst(s): Rick Howard

Summary

The U.S. federal HealthCare.gov website rollout is a brutal reminder of how systemic dysfunction and institutional barriers often derail government IT projects. We identify multiple factors that government leaders in every country must address to fully benefit from IT-enabled innovation.

Table Of Contents
  • Impacts

Analysis

  • Find the Opportunity in a Crisis
  • Global Lessons to Be Learned

Impacts and Recommendations

  • The launch of HealthCare.gov offers government CIOs and executive teams a powerful example of how external agendas and internal dynamics can increase the cost and risk of public-sector IT projects
  • Disciplined governance and established IT management reforms were not followed by program sponsors or project managers, resulting in a defective technology solution that undermined a top domestic policy priority

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