Gartner Research

Agenda Overview for Business Process Management, 2014

Published: 09 January 2014

ID: G00258625

Analyst(s): Bruce Robertson , Janelle Hill , Michele Cantara

Summary

Controlling business change won't work in the dynamic business environment unleashed by cloud, social, mobile, big data, digital business and smart machines. Our 2014 BPM agenda will guide IT leaders, in business change agent roles, in how to adaptively drive their business toward "Big Change."

Table Of Contents

Analysis

  • "Big Change" Delivers Business Outcomes Amid Disruption and Ambiguity

Key Issues

  • How can IT leaders acting in business change agent roles establish partnerships with their counterpart change agents — both in the business and in the IT organization — to successfully drive Big Change efforts?
  • What is the best way to influence the organization and create a culture that is avid for, and adept at, Big Change?
  • How can organizations design and execute build-to-change solutions that, with significantly less effort, can keep pace with business disruptions?
  • How can organizations evaluate and select technology and service providers that can help them excel at Big Change?
  • How can organizations effect Big Change to harness the potential of digital business and achieve substantial, perhaps even business-model-altering, new business outcomes?
  • How can the potential of smart machines be harnessed to empower the workforce and deliver Big Change?
  • How do the business process director role and the business process competency center need to evolve to support Big Change?

Related Priorities

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.