Gartner Research

Agenda Overview for Business Process Management, 2014

Published: 09 January 2014

ID: G00258625

Analyst(s): Bruce Robertson , Janelle Hill , Michele Cantara


Controlling business change won't work in the dynamic business environment unleashed by cloud, social, mobile, big data, digital business and smart machines. Our 2014 BPM agenda will guide IT leaders, in business change agent roles, in how to adaptively drive their business toward "Big Change."

Table Of Contents


  • "Big Change" Delivers Business Outcomes Amid Disruption and Ambiguity

Key Issues

  • How can IT leaders acting in business change agent roles establish partnerships with their counterpart change agents — both in the business and in the IT organization — to successfully drive Big Change efforts?
  • What is the best way to influence the organization and create a culture that is avid for, and adept at, Big Change?
  • How can organizations design and execute build-to-change solutions that, with significantly less effort, can keep pace with business disruptions?
  • How can organizations evaluate and select technology and service providers that can help them excel at Big Change?
  • How can organizations effect Big Change to harness the potential of digital business and achieve substantial, perhaps even business-model-altering, new business outcomes?
  • How can the potential of smart machines be harnessed to empower the workforce and deliver Big Change?
  • How do the business process director role and the business process competency center need to evolve to support Big Change?

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