Gartner Research

Verint-Kana Deal Extends Channel Support for Intelligent Interactions

Published: 13 January 2014

ID: G00261572

Analyst(s): Jim Davies, Michael Maoz

Summary

The acquisition of Kana Software by Verint Systems is a bold move with potentially significant outcomes. However, work needs to be done to market and support the aligned offering without stalling market momentum.

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