Gartner Research

Report Highlight for User Survey Analysis: New Technology Solution Adoption Changes Buyer Roles for IT Services

Published: 14 January 2014

ID: G00261577

Analyst(s): Dean Blackmore , Bryan Britz , Susanne Matson , Fred Ng


Gartner surveyed 317 enterprises to understand how technology solution buying decisions are made; relationships and interactions with people still matter significantly despite interest in lower-touch "as a service" models. Providers need to expand relationship networks and focus on business impact.

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Report Highlight

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