Gartner Research

Gartner Invest/Research Community Vision: The Fragmented UCaaS Market Is Getting Ready for Consolidation

Published: 15 January 2014

ID: G00260235

Analyst(s): Daniel O'Connell , Megan Fernandez , Frank Marsala , Jay Lassman


Gartner believes UCaaS is maturing and progressing toward a shakeout. Gartner Invest believes that ShoreTel, 8x8 and West are well-positioned to consolidate the opportunity in the SMB segment. Thinking Phone Networks and Evolve IP are interesting, privately held candidates for acquisition.

Table Of Contents


  • Synopsis
    • The Unified Communications as a Service (UCaaS) Market Is Ready for a Shakeout
    • UCaaS Adoption Trends
  • The Starting Point and the Discussion
    • State of the Market
    • State of the Competition
  • Potential Impact on Vendors/Ecosystem
  • Implications for Investors
  • Vendor Profiles
    • 8x8
    • Thinking Phone Networks
    • West IP Communications
    • ShoreTel
    • Mitel
    • Microsoft
    • Google
    • AT&T, Verizon, Sprint, Orange Business Services and CSC
    • Additional Vendor: Evolve IP

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