Gartner Research

Establish an IT Vendor Management Mission to Avoid Conflict and Drive More Value From Vendors

Published: 22 January 2014

ID: G00250858

Analyst(s): Helen Huntley


External IT spend is increasing, so reliance on IT vendors is growing. Vendor management leaders who create, document, and effectively communicate their vendor management mission and objectives will more reliably control spend and achieve better results.

Table Of Contents
  • Key Challenges



  • 1. Identify High-Level Goals for Clear Vendor Management Approach and Investment
    • High Level Goals of Vendor Management
  • 2. Identify and Articulate the Breadth of Activities Encompassed
  • 3. Identify Those Currently Involved in VM Activities and Whether This Represents the Right Approach for the Organization as it Moves to a More Disciplined VM Approach
  • 4. Identify External Vendors the VM Will Take Responsibility for, This May Not Include all IT vendors — Especially at the Beginning of the VM Journey


Case Study


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