Gartner Research

Criteria for the 2014 Magic Quadrant for IT Service Support Management Tools

Published: 22 January 2014

ID: G00260443

Analyst(s): Tapati Bandopadhyay, Jarod Greene, Jeffrey Brooks, Chris Matchett


Infrastructure and operations managers often continue their drive to higher maturity levels of client support with IT service support management tools that go beyond the standard features of IT service desk tools. Vendors have been evaluated for the 2014 ITSSM Tool Magic Quadrant.

Table Of Contents


  • Market Definition
  • Inclusion Criteria
  • Evaluation Criteria
    • Completeness of Vision
    • Ability to Execute

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