Gartner Research

Negotiate Support Services Before Buying Office 365

Published: 23 January 2014

ID: G00259643

Analyst(s): Matthew Cain , Michael Silver


Gartner finds that paid Office 365 support is necessary for larger organizations, yet Microsoft's Office 365 support offerings are vague and still maturing. IT leaders and purchasing managers should negotiate a support agreement with clear service levels before buying Office 365 services.

Table Of Contents
  • Key Challenges



  • Plan to Pay for Support on Microsoft Office 365 If Your Organization Has More Than 1,000 Seats
  • Negotiate Clear and Specific Service Levels Before Signing a Contract for Office 365 If You Will Require Premier Support for Office 365

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.