Gartner Research

Negotiate Support Services Before Buying Office 365

Published: 23 January 2014

ID: G00259643

Analyst(s): Matthew Cain, Michael Silver

Summary

Gartner finds that paid Office 365 support is necessary for larger organizations, yet Microsoft's Office 365 support offerings are vague and still maturing. IT leaders and purchasing managers should negotiate a support agreement with clear service levels before buying Office 365 services.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Plan to Pay for Support on Microsoft Office 365 If Your Organization Has More Than 1,000 Seats
  • Negotiate Clear and Specific Service Levels Before Signing a Contract for Office 365 If You Will Require Premier Support for Office 365

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