Gartner Research

Highly Disruptive Unified Communications Technologies Shaping the Industry's Trajectory

Published: 27 January 2014

ID: G00259912

Analyst(s): Steve Blood , Bern Elliot


This research describes five highly disruptive unified communications technologies that are shaping how the UC industry will evolve. IT leaders and planners should understand the effect each will have on enterprises and products, as well as how enterprises should prepare for the disruption.

Table Of Contents


  • UC Telephony Platform
    • UC With Software Telephony vs. With IP-PBX-Based Telephony
  • UC Clients
    • Dedicated Desk Devices vs. Mobile Devices as Clients
  • UC Transport
    • IP Voice on Private WAN vs. IP Voice Over the Top (OTT)
  • UC Delivery Model
    • UC On-Premises vs. UC in Cloud
  • UCaaS Cloud Architecture
    • UC Cloud via Application Servers in Data Center vs. Native Cloud Communication Ecosystems
  • Appendix
    • Traditional Industry Maturity Cycle
    • Specific UC Radical Industry Disruptions

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