Gartner Research

Mobile Device Management Opens a Gateway to Expanded Footprint for IT Operations Management Providers

Published: 27 January 2014

ID: G00260438

Analyst(s): Asheesh Raina, Laurie Wurster


Proliferation of and demand for workplace mobility necessitate the need for quality and flexible management tools. ITOM providers must understand clients' mobile strategy and assist with balancing management boundaries for a mixture of devices to monetize on an expanded market footprint.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • MDM provides ITOM vendors with additional opportunities to provide synergistic solutions to increase revenue and expand market presence
  • MDM pressures a change in licensing models for ITOM vendors — from licensing per device to a user-based subscription
  • ITOM suppliers' inclusion of analytical tools within the MDM platform allows IT organizations to provide better end-user client experiences
  • Usage of mobile devices with enterprise mobile applications will lead to ITOM vendors integrating MADP and MDM functions

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.