Gartner Research

Mobile Device Management Opens a Gateway to Expanded Footprint for IT Operations Management Providers

Published: 27 January 2014

ID: G00260438

Analyst(s): Asheesh Raina, Laurie Wurster

Summary

Proliferation of and demand for workplace mobility necessitate the need for quality and flexible management tools. ITOM providers must understand clients' mobile strategy and assist with balancing management boundaries for a mixture of devices to monetize on an expanded market footprint.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • MDM provides ITOM vendors with additional opportunities to provide synergistic solutions to increase revenue and expand market presence
  • MDM pressures a change in licensing models for ITOM vendors — from licensing per device to a user-based subscription
  • ITOM suppliers' inclusion of analytical tools within the MDM platform allows IT organizations to provide better end-user client experiences
  • Usage of mobile devices with enterprise mobile applications will lead to ITOM vendors integrating MADP and MDM functions

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