Gartner Research

Understanding the Fragmented Workforce Management Solution Market

Published: 29 January 2014

ID: G00260028

Analyst(s): Ron Hanscome , William McNeill , Jim Davies


We present a broad overview of the different types of workforce management (WFM) solutions. HR, operations and IT leaders need to understand the solution landscape to evaluate the correct set of vendors for their needs.

Table Of Contents

What You Need to Know


  • Technology Description
    • WFM Components
  • Uses (Domain-Specific Examples)
    • Multi-industry Specialty Functions
    • Vertical Industries
  • Benefits and Risks
  • Technology Alternatives
  • Selection Guidelines
  • Price Performance
  • Representative Technology Providers

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