Gartner Research

The IT Role in Helping High Impact Performers Thrive

Published: 31 January 2014

ID: G00259381

Analyst(s): Tom Austin


Business success is increasingly dependent on nonroutine work. IT leaders have a variety of strategies available to help high-impact performers contribute more to business success, such as engagement initiatives and smart machines.

Table Of Contents
  • Impacts


  • The Changing Nature of Work

Impacts and Recommendations

  • Growth in nonroutine jobs will increase the degree to which individuals exercise personal choice and discretion in the ways and means by which they do their jobs
  • Growth in nonroutine tasks will encourage more people to invest more of their own time, attention and money in technologies to help themselves advance their own careers
  • The application of smart machines to nonroutine work will make those people performing nonroutine tasks far more effective

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