Gartner Research

Life and P&C Insurance CIOs Need to Boost Their Digital IT Capabilities

Published: 31 January 2014

ID: G00260598

Analyst(s): Juergen Weiss

Summary

Operational efficiencies and better customer experience are the main drivers for digitalization, according to a Gartner survey of U.S. and European insurers. Life and P&C insurance CIOs need to be aware of the significant regional differences regarding the digital maturity of insurers.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Customer retention and other business challenges have led insurance IT leaders to invest in digitalization
  • Supporting new digital business models will force insurance CIOs to significantly enhance their digital IT capabilities
  • Increasing digitalization is causing insurance CIOs to incorporate digital threat and risk analysis into their strategies

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