Gartner Research

Evolve the Business Process Analyst Role to Address Hybrid ERP

Published: 03 February 2014

ID: G00261434

Analyst(s): Pat Phelan


In postmodern ERP, the boundaries between application delivery models are blurring. Hybrid ERP solutions will require a more comprehensive approach to business process analysis. ERP leaders should evolve the business process analyst role to address the complexity introduced by hybrid ERP solutions.

Table Of Contents


  • Retain the BPA Role Post Go-Live
  • Broaden the BPA's Role Beyond Process Improvement
  • Introduce New Process Analysis Approaches and Tools

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