Gartner Research

GHD Enhances Effectiveness and Revenue Opportunities Through Transformation of the IT Service Delivery Model

Published: 03 February 2014

ID: G00262040

Analyst(s): Diane Berry, Lily Mok

Summary

The CIO of GHD took on the challenge to renew the credibility of IT in the business, and to improve IT services through the redesign of the service delivery model, the support team structure and the key roles. CIOs can adopt the practices and lessons GHD learned on its IT transformation journey.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Transforming IT to Drive Greater Client Satisfaction and External Revenue Opportunities
  • Restructuring to Improve Infrastructure and Operational Support Services
  • Trusted Leadership and Effective Change Management Are Key to Success
  • Retention and Employee Engagement Are a Focus at GHD

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