Gartner Research

U.S. Healthcare Provider Revenue Cycle Management Applications Positioned for an Expanded Enterprise Role

Published: 04 February 2014

ID: G00261519

Analyst(s): Melanie A. Meyer


The role, capabilities and importance of RCM applications are changing in response to financial realities and intense competition. IT and finance leaders can use this research as a framework for understanding the role of RCM applications in integrating HDO activities around financial performance.

Table Of Contents



  • Role of RCM in Healthcare Ecosystem Context — A Foundation
  • RCM Process Definition
  • State of RCM Technology Solutions
  • Preparing for a New RCM Future State
    • From a Siloed to an Integrated, Cross-Organizational View
    • From a Back-End Focus Toward a Front-End Focus
    • From Batch, Disjointed Workflows to Fully Automated RCM Operations
    • From Retrospect to Real-Time and Predictive Decisions
    • From Production-Oriented Roles to Analytical Roles
    • From Periodic Regulation to Continuous Change Regulation

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