Gartner Research

Introducing the Key Ingredients for a Next-Generation Industrialized Managed Infrastructure Service Offering

Published: 05 February 2014

ID: G00248791

Analyst(s): Bryan Britz


Infrastructure service industrialization is entering its second generation defined by process maturity, automation, advanced insights and personalized service catalogs.

Table Of Contents


  • Reinventing Service Industrialization
    • Process Maturity
    • Automation
    • Advanced Insights
    • Personalization
  • The Virtuous Circle of Service Industrialization Does Not Differentiate Itself
  • Key Recommendations for Service Providers
  • Expand Your Vision Even Further Out

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