Gartner Research

Don't Settle for Average When Benchmarking IT

Published: 06 February 2014

ID: G00258365

Analyst(s): Robert Naegle , Tapati Bandopadhyay, Chris Matchett , Jeffrey Brooks


I&O leaders want to understand how to properly compare their organization's metrics to industry averages and benchmarks — but it's hard to know if it's done well, and if they provide valuable guidance. With true industry benchmarks few and far between, I&O leaders may be chasing the wrong targets.

Table Of Contents
  • Key Challenges



  • Identify the Role and Limitations of Benchmarks and Industry Metrics
  • Determine the Formulation of Existing Industry Benchmarks and Averages and Their Applicability to Your Team
  • Align the Baseline and Benchmarks to Business-Valued I&O Services and Track Improvement Over Time
  • Engage in a Professional Benchmarking Exercise to Understand How Your Organization Compares to Similar Organizations
  • Bottom Line

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