Gartner Research

Changing Market Dynamics Drive Priorities for Communications Service Provider IT

Published: 07 February 2014

ID: G00259036

Analyst(s): Neil Osmond , Kathie Hackler


As the Nexus of Forces disrupts the communications value chain, CSP IT leaders face the challenge of augmenting their traditional role of business support with the task of turning IT into an innovation engine for growth. We assess how they should respond and what they should focus on.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Due to digitalization and the Nexus of Forces, the telecom market is becoming dominated by dynamic, competitive ecosystems that demand new capabilities from CSP IT
    • Recommendations
  • With digitalization rapidly changing the communication services value chain, CSP IT leaders face the challenge of maintaining support capabilities for legacy "core" services, while enabling the new capabilities required for digital transformation
    • What to Prioritize?
    • Digitalization Impacts Technology Capabilities and Responsibilities
    • Recommendations

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