Gartner Research

Forecast Analysis: Business Process Outsourcing, Worldwide, 4Q13 Update

Published: 07 February 2014

ID: G00248600

Analyst(s): Morgan Yeates

Summary

Gartner's BPO forecast is virtually unchanged from the last two forecast updates. Strong growth in cloud-sourced solutions, combined with newly growing economies, contribute to a still-strong compound annual growth rate of 5.4% from 2012 through 2017. We also expect solid market expansion in 2014.

Table Of Contents

Analysis

  • Introduction
  • Virtually No Change in the 4Q13 BPO Forecast
    • Demand Creation
    • Expansion of BPaaS
    • Growth in First-Time BPO Adoption
    • Improved Economic Conditions
    • Significant Provider Results
    • Rise of Hybrid BPO Services
  • BPO Market Results by Process Domain
  • BPO Market Results by Geographic Region
    • North America
    • Western Europe
    • Asia/Pacific
    • Japan
    • Latin America

Assumptions

  • BPO Market Size and Historical Activity
  • BPO Sales Pipeline and Contract Signings
  • BPO Purchasing Trends
  • Business and Financial Conditions
  • Economic and Employment Data
  • Political and Regulatory Climates
  • Evolving BPO Business Models and Delivery Architectures

Market Model

  • Forecast Components
    • BPO Spending Forecast
  • Influencing Factors
    • BPO Market Size and Historical Activity
    • BPO Sales Pipeline and Contract Signings
    • BPO Purchasing Trends
    • Business and Financial Conditions
    • Economic and Employment Data
    • Political and Regulatory Climate
    • Evolving BPO Business Models and Delivery Architectures
  • Connections
    • Political and Regulatory Climate > BPO Purchasing Trends > BPO Spending

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