Gartner Research

Top Actions for Healthcare Payer Organization CIOs, 2014: Enable an Agile Enterprise Care Management Program

Published: 10 February 2014

ID: G00261295

Analyst(s): Jeff Cribbs


The requirements of payer care management programs are changing at an accelerated rate and across an increasing number of program attributes. Payer CIOs must ensure alignment with medical management strategy and plan for change.

Table Of Contents


  • Recommendations
    • Ensure you are aligned with the medical management leadership so that there is a common understanding of all contemplated models for care management execution
    • Use scenario planning to anticipate the technology and business process changes that would be required to meet potential new requirements, and the cost and run-up time for each
    • Prioritize agility when selecting care management technology and writing vendor contracts

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