Gartner Research

Top Actions for Healthcare Delivery Organization CIOs, 2014: Make the Transition From Document Management to Enterprise Content Management

Published: 10 February 2014

ID: G00261557

Analyst(s): Barry Runyon


Document management is well-established within HDOs, but an enterprise requirement to manage unstructured content has surfaced, driven by the need to organize patient-related content around the EHR. HDO CIOs should institute ECM as part of a larger strategy of improving care and patient outcomes.

Table Of Contents


  • Recommendations
    • Take inventory of your various document and content management systems. If you have unstructured content stored on file servers and in niche DMI applications, manage this content at an enterprise level to more easily integrate it with mission-critical workflows and business processes
    • Consolidate document and content repositories where it makes sense, and develop exit strategies for legacy document management and content applications that are not considered critical, or that may be addressed by a suite vendor
    • Deploy ECM as an enterprisewide information infrastructure that will support multiple business and clinical applications and workflows

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