Gartner Research

Top Actions for Healthcare Delivery Organization CIOs, 2014: Focus on the ICD-10 Endgame

Published: 10 February 2014

ID: G00261522

Analyst(s): Melanie A. Meyer


Most U.S. healthcare delivery organizations either continue to lag in preparation for ICD-10 or underestimate the scale of change. In 2014, HDO CIOs need to focus ICD-10 efforts on the areas that have the potential for greatest financial risk to the revenue.

Table Of Contents
  • Key Challenges



  • Recommendations
    • Target ICD-10 remediation efforts on areas of greatest risk, while utilizing strong program management to drive change across the organization
    • Mitigate risk by prioritizing business processes with greatest change and probability of failure or disruption, and create specific accountabilities for managing each of them
    • Manage the testing plan to allow for exposure to as many payer edits as possible
    • Move to ICD-10 as soon as possible in 2014
    • Ensure systems will support robust denial management
    • Create a rapid response team to address anticipated postimplementation problems, as internal and external integration occurs

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