Gartner Research

Top Actions for Healthcare Delivery Organization CIOs, 2014: Approach Care Management Pragmatically

Published: 10 February 2014

ID: G00262002

Analyst(s): Thomas J. Handler, M.D. , Wes Rishel


Healthcare funding models are driving HDOs toward staffing care management functions directly. This role will likely start with spreadsheets and "swivel chair" automation, but HDO CIOs and IT leadership must determine a pragmatic approach to ensure the effectiveness and scalability of this function.

Table Of Contents


  • Recommendations
    • Provide immediate support to care management through population health analytics (including claims data), access to multiple EHRs and administrative systems, and improvised workflow approaches
    • Build care management workflows and clinical rules into EHRs
    • Adopt a workflow approach based on a model of delegation of clinical processes to organizations with separate IT and EHRs

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