Gartner Research

Top Actions for Healthcare Delivery Organization CIOs, 2014: Patients Are Your Most Important Stakeholders — Treat Them That Way

Published: 10 February 2014

ID: G00261524

Analyst(s): Barry Runyon , Thomas J. Handler, M.D.


The evolution from provider-centered care to a patient-centered focus requires more than just a vision or mission statement. HDO CIOs and IT leaders need to ensure that it is backed by strategy, staffing, structure and IT that empower patients to be active participants in their own healthcare.

Table Of Contents


  • Recommendations
    • Dig into patient-centered care, and craft an IT strategy and implementation plan to support the new paradigm
    • Follow strategy with infrastructure and systems that specifically engage the patient and create a positive care experience
    • Help establish — and then collaborate with — an executive-level chief experience officer position, a patient experience team and a supporting structure

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