Gartner Research

Top Actions for Healthcare Delivery Organization CIOs, 2014: Patients Are Your Most Important Stakeholders — Treat Them That Way

Published: 10 February 2014

ID: G00261524

Analyst(s): Barry Runyon , Thomas J. Handler, M.D.

Summary

The evolution from provider-centered care to a patient-centered focus requires more than just a vision or mission statement. HDO CIOs and IT leaders need to ensure that it is backed by strategy, staffing, structure and IT that empower patients to be active participants in their own healthcare.

Table Of Contents

Analysis

  • Recommendations
    • Dig into patient-centered care, and craft an IT strategy and implementation plan to support the new paradigm
    • Follow strategy with infrastructure and systems that specifically engage the patient and create a positive care experience
    • Help establish — and then collaborate with — an executive-level chief experience officer position, a patient experience team and a supporting structure

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.