Gartner Research

Government Must Address the Risks of Social Media Proliferation on Workforce Management

Published: 14 February 2014

ID: G00262155

Analyst(s): Jeff Vining


When used properly, social media can better engage and connect government employees, co-developers and citizens. This research helps government CIOs strike the right balance between making their workforces more modern and engaged, and the ensuing risks to privacy and reputation.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • In the face of increasing co-development, with dependency on volunteers and nonprofits to improve service delivery, government CIOs are revising social media strategies and guidelines
  • Government CIOs are dealing with increased risk of unauthorized disclosures from the practice of employees "switching roles" when using social media

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