Gartner Research

Promoting Workplace Agility With the Engagement Initiative

Published: 18 February 2014

ID: G00259486

Analyst(s): Mike Gotta, Matthew Cain

Summary

The engagement initiative is an IT-leader-sponsored effort to promote a more agile and engaged workforce through the strategic embrace of consumer-oriented computing styles and resources. Done well, the engagement initiative results in a more social, mobile, accessible and data-driven workplace.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Creating a more consumer-like computing environment enables IT leaders to deliver a more engaging and effective employee work experience
  • By creating a portfolio of engagement tools and services, IT leaders can amplify the impact of investments in consumer-friendly technology used in the workplace
  • To maximize workforce effectiveness, IT leaders must augment IT processes and service delivery practices with social and behavioral science disciplines to better address cultural dynamics

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