Gartner Research

Due Diligence Reduces Costly Mistakes in Outsourcing and Cloud Services

Published: 19 February 2014

ID: G00260245

Analyst(s): Kris Doering, Frances Karamouzis


Due diligence is often overlooked, incomplete and seen as an administrative chore rather than a way to avoid the costly mistake of partnering with the wrong IT service provider. IT sourcing managers must employ a repeatable, standardized process that properly conditions all partners for success.

Table Of Contents
  • Key Challenges



  • Understanding Due Diligence and the Risks of Bypassing It
    • How Due Diligence Fits Into the Overall Sourcing Process
  • Mandate Due Diligence and Drive Executional Rigor
  • Perform the Right Type and Depth of Due Diligence Effort for the Deal Structure, Scope, Vendor Type and Offering Maturity

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.