Gartner Research

Western Australia Police Adopts a Three-Tiered Service Outcome Adaptive Sourcing Model

Published: 21 February 2014

ID: G00262111

Analyst(s): Linda Cohen, Andy Rowsell-Jones , Claudio Da Rold , Jeffrey Cole


Western Australia Police evolved its sourcing strategy for its business and operational functions from a two-tier service delivery model to a three-tier service outcome model. Geoffrey Prouse and Judith Suleman discuss the company model and the rising need for new management skills.

Table Of Contents


  • Evolving the Western Australia Police Sourcing Strategy
  • A Three-Tiered Sourcing Model
  • Managing the Sourcing Model

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