Gartner Research

Standardize Business Processes and Implement Governance to Maximize Business Value of SaaS ERP

Published: 21 February 2014

ID: G00261568

Analyst(s): Christian Hestermann


Many application managers believe that using SaaS business applications will automatically deliver business value, but this is not always true. Business value often comes from an enterprise's ability to accept a one-to-many application and to use automatic upgrades for regular business improvements.

Table Of Contents
  • Key Challenges



  • Understand That SaaS Business Applications Do Not Deliver Significant Business Benefits on Their Own
    • Time to Value Depends on an Organization's Ability to Adopt a Solution as Is, Not on the Solution's Deployment Mode
  • Use Pace-Layered Application Strategy Principles to Work With the Business to Identify Where Standardization and Good-Enough Functionality Are Sufficient
  • Prepare Your Organization to Accept Standardized Processes for Systems of Record, and Build Governance to Ensure Acceptance
  • Ensure That Your Enterprise Is Able to Leverage New Software Features for Continuous Business Improvement

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