Gartner Research

Surviving an Adobe Software License Audit

Published: 21 February 2014

ID: G00259346

Analyst(s): Stewart Buchanan , Victoria Barber


Adobe has audited a higher proportion of its customers than vendors with similar revenue, and seems to have enhanced its audit process recently. Software asset managers must tighten license management processes to avoid being forced into a less suitable term license agreement.

Table Of Contents
  • Key Challenges


  • Why Am I Being Audited?


  • Check Your Contracts to Determine Audit Rights
    • Third-Party Auditors
  • Agree on the Temporal, Legal and Geographic Scope of the Audit
  • Use Established Audit Governance and Processes
  • Check That Entitlement Records Are Complete
    • Review Volume Licensing Data
    • Track License Upgrades
    • Gather Data Relating to Retail and Ad Hoc Purchases
    • Identify OEM Licenses
  • Take These Actions to Manage and Prove Compliance
    • Virtual Desktops
    • Acrobat Forms
    • Freeware Licensing
    • Suite Identification
    • Detect and Identify "Cracked" Software
    • Missing Volume Entitlement
  • When Requested to Supply Raw Data or Run Scripts, Define and Supply Only Data That Adobe May Legitimately Request
  • Resolving Compliance Issues

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