Gartner Research

A New Architecture and Sourcing Strategy for Customer-Driven Services at Telenor

Published: 21 February 2014

ID: G00262109

Analyst(s): Jeffrey Cole, Linda Cohen, Claudio Da Rold, Andy Rowsell-Jones

Summary

Telenor took a radical new approach to creating a new IT architecture to meet customer experience demands. Maria Nahlik, former vice president of technology architecture, describes using component-based sourcing to support a highly flexible and agile three-layer architecture model.

Table Of Contents

Analysis

  • Customer Interaction Changes Necessitate a Totally New Architecture
  • Avoiding the "Spaghetti World" With Component-Based Sourcing
  • Creating Flexibility and Agility With a Three-Layer Model
  • Getting the Business to Take Ownership in a Three-Layer Model

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