Gartner Research

Outsourcing 2014: Capitalizing on Key Market Trends Will Drive Enterprise Agility, Speed and Innovation

Published: 21 February 2014

ID: G00258073

Analyst(s): Ian Marriott , Frank Ridder , Linda Cohen, Helen Huntley


Four macro trends — globalization, industrialization, consumerization and the Nexus of Forces — have altered the nature of outsourcing, presenting new opportunities and challenges. IT sourcing executives must incorporate opportunities into sourcing strategies while minimizing risks to the business.

Table Of Contents
  • Key Challenges



  • Look to Global Emerging Markets for Talent, Scalability and Speed of Services
    • Emerging Markets Are the New Growth Engines of the Global Economy
    • Businesses Are Harnessing a Growing Pool of Global IT Talent
    • Globalization Is the New Normal
  • Identify Where IT Can Use Industrialized Delivery to Create Economies of Scale and Enable Agile Delivery
    • IT Operations Continue to Shift to Industrialized Services
    • Better Services at a Better Price Come With New Challenges
  • Embrace, But Control, Consumerization's Impact on the Business
    • Consumerization Is Here and its Impact Is Real
  • Analyze Nexus of Forces Opportunities in a Disciplined and Balanced Way
    • Cloud
    • Mobile Forces
    • Social
    • Information (Big Data)
  • The Convergence of Nexus Forces Is Supporting a Truly Global Office
    • Case Study

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